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Healthcare Call Centers

Call Centers Can Aid in Healthcare Reform

I’ve spent most of my adult life in call center related vocations. I’ve worked in call centers and for a call center vendor, did consulting for call centers, audited call centers, wrote about call centers, and now publish magazines, newsletters, and websites about call centers. Call centers are a vital part of the global economy, […]

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Healthcare Call Centers

Google Tracks Flu Trends

Google claims to knows about flu outbreaks two weeks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution.  Aggregating their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to two weeks before the CDC, […]

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Healthcare Call Centers

A Tale of Two ATAs

This weekend I’m headed out to the ATA meeting in Washington. You may be wondering, “Didn’t you just return from the ATA meeting in Washington?” Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington.  Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, […]

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Healthcare Call Centers

I’m Back!

I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating […]

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Healthcare Call Centers

Road Trip

I wonder, if you fly can it still be called a road trip? In any event, I am headed out tomorrow for the American Telemedicine Association Annual convention. My magazine, AnswerStat, is co-sponsoring a special session entitled “The Medical Call Center’s Role in Telemedicine.” Additionally, I will be serving as the event’s moderator.  I am […]