Once when I needed to order some ink cartridges for my printer—the kind I can only buy directly from the vendor. There was a problem with the website, so I picked up the phone to place my order.
I told the agent I wanted to order two black ink cartridges.
Not surprisingly, she suggested I buy a package that included two color cartridges as well. “No thank you, just black.”
Upon discovering the age of my printer, she tried to sell me a new printer. “No thank you—I just need ink.”
When I acknowledged that I own several computers from her company, she asked if they were working okay and did I… “No I just want to buy ink.”
Then she offered me a special price on anti-virus software for only…, “No, I only want ink!”
Next, she inquired if I was interested in a maintenance plan to… “NO, just ink!”When the call took twice as long as it needed to, I became irritated. Click To Tweet
Perhaps she was supposed to try to upsell me five times or maybe she was on commission. I don’t know. What I do know is when the call took twice as long as it needed to, I became irritated, and the likelihood of me buying another printer from them is highly unlikely.
Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night. Check back each week for updated content, and look for his upcoming book, Woodpecker Wars.