Take My Money, Please!

Last summer I mused about Windows Live OneCare, a Microsoft solution that is an all-in-one service package that includes anti-virus, antispyware, firewall, performance tune-ups, and database backup and restore.  After ranting about Microsoft charging a fee to protect users from the inherent weaknesses in their own software, I confessed that I would likely give OneCare a whirl.

A few months later, I downloaded a trial version, which I could use free for three months.  After that time, I would need to pay an annual subscription fee to continue using it.  I also posted my review of Windows Live OneCare.

Over the past three months, my affection and appreciation of OneCare had steadily increased.  It made protecting my computer and contents an easy and painless task.  In short order, I gave it little thought except to periodically peak to make sure it was still doing its thing.

As the free 3-month trial period wound down, I was happily ready to plunk down my $49.95 annual fee and continue basking in computer nirvana.

I was a bit dismayed, however, when the screen in which to enter my credit card number lacked the conventional indications that I was on a secure sight.  Undeterred, I moved forward.  After submitting my information, my bliss was cut short when I was presented with an error: “Message 2100.”  (A Google search revealed a great deal of angst for this dilemma, but no solution.)

The link on the error message was of no help.  I tried again with the same results.  I then tried my other computer (which was also running the trial version), with no success.  Then I removed and reinstalled the software, setup a new ID, and got the same error.  I just want subscribe and for Microsoft to take my money, please!

However, I’m beginning to wonder, if Microsoft can’t even make the “subscribe” function work, can I really trust them to protect my computer?

What do you think? Please leave a comment!