Tag Archives: AnswerStat

Why Work Is Cyclical

In theory, my workload should proceed as a steady flow of predictable effort year round. In reality, it doesn’t happen that way.work

It takes five weeks from start to finish to produce one issue of one magazine, and Connections Magazine is published six times a year. Medical Call Center News and Answer Stat releases every other month, while TAS Trader releases every month. This means I’m typically working on two or three issues of one publication or another at any given time.

This results in a steady, expected ebb and flow of activity. In addition, are blogs which are updated weekly, and scheduled monthly duties. It would seem that my work should smoothly move from one day to the next, evenly paced throughout the year.

The reality is that my effective workload is quite cyclical. From Thanksgiving to New Year’s Day, things are slow. Between Christmas and New Year’s, it’s extremely slow. It’s also slow during the summer. After Memorial Day, things drop off. And after the Fourth of July, it’s as if someone turned off a switch; it stays that way until Labor Day.

The times between New Year’s Day and Memorial Day, as well as Labor Day to Thanksgiving Day are my “busy times.”Secondary email messages result in a huge productivity drain Click To Tweet

Ironically, I have the same amount of work to do throughout the year, but it takes twice as long to accomplish it during my “busy times.” The reason is that during my “busy times,” I receive more phone calls and email messages (mostly email). These communications don’t directly relate to my work of publishing magazines or websites, but they are tangential to it.

The flood of these secondary interactions is so much so that during my “slow times” I can generally do all required work in 3 to 6 hours a day, whereas during my “busy times” it takes 6 to 10 hours to accomplish the same amount of essential work. In fact, during my “busy times,” some Mondays are so bad, that all I do is respond to email messages. Some Friday afternoons are like that as well.

My conclusion is that these secondary email messages result in a huge productivity drain—in my case about 50 percent. If I can just curb non-essential email, I could reclaim a great deal of lost productivity.

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

Green Publishing

green publishingA growing trend in magazine publishing is “going green.” Green publishing means different things to different people and includes many facets. The most common and visible result of green publishing is digital editions. Digital editions are issues that are not printed on paper but read on a computer screen or reading device, such as Amazon’s Kindle.

For my magazine, we offer two options for digital reading. One is a PDF file of the complete issue, exactly as it will be printed. The other is a list of links to each article on our websites. This is a basic, first step that I have taken, while awaiting for the more advance digital publishing technologies to shake out and for a reader preference to emerge.Green publishing means different things to different people and includes many facets. Click To Tweet

Our digital editions are available a week prior to the magazine being printed and mailed, so our on-line readers get a huge jump on everyone else. We’ve been doing this the longest with Connections Magazine and some of our readers receive digital issues.  New subscribers tend to opt for digital over print. This is certainly a trend that we will see more and more of, which is being accelerated by the current recession.

Here are some reasons, courtesy of Folio magazine, from PennWell Digital Reader Surveys, about why magazine subscribers go digital:

  • easy to save
  • environmentally friendly
  • the ability to search issues
  • easy to forward
  • more timely than print
  • prefer reading on a computer

As for me, there is something about holding the magazine in my hand and not being tied to my computer that I just can’t shake.

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

That’s a Lot of Blogging

I’ve been officially blogging now for 10 years. During that time, I have made over 500 posts in this blog.

Although I enjoy blogging, finding the ideal time to write has not been easy. Initially, I wrote in the evening, after my workday was done. This kept blogging from encroaching on vocation, but was also the time at which my writing prowess is at its lowest. In addition to that, I found that if I blogged just before bedtime, I had difficulty shutting my mind off and falling asleep.

Next, I tried ending my workday with a blog, but then didn’t work either as I was pushing to finish my workday with a flourish, which bogged down my blogging focus. Most recently, I tried to write right after a shortened lunch, but again work distractions abounded.I've been officially blogging now for 10 years. Click To Tweet

Actually, my best time to write is first thing in the morning; I’ve known that all along.  However, if I blog then, I’m not doing the writing for which I actually earn a living, but the kind that is merely fun. So my dilemma of when to blog continues.

I also intended to write about three posts a week, but with so many ideas bouncing around my brain, the desire to write has triumphed, producing five or more entries a week. So, to maintain a sustainable and manageable plan, I’m going to (try to) cut back to three times a week, while attempting to set aside mid afternoons for blogging.

On top of this, I have started other blogs.

That’s a lot of blogging!

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

Magazine Goes Green – Sort of

A weekly (or almost weekly) magazine that I receive, recently announced that it was going to have four “green” issues this year, with the goal of being “carbon neutral” in 10 years.

I was curious how they would handle this “green” issue.  o their credit, they emailed me when it was ready and I went online to check it out. (Even though I proof the magazines I publish on a computer and online, I greatly dislike reading magazines on my computer.  To be direct, I don’t have a computer where I do my magazine reading.)

Upon clicking on the link, it took me to a sign in page, where I essentially requalified my subscription, which was a good idea on their part, as it will save extra work and effort for them later. Additionally, I didn’t need to pick a password and login, which is a good thing, too, as I have over 150 logins and passwords for the various sites I need to use and will thankfully be spared one for this site.

The presentation of the magazine was a PDF file (as I do with the electronic versions of my Connections Magazine and AnswerStat), with some hyperlinks in the table of contents to go directly to the articles. There were also links on the top and bottom of each page to speed readers back to the table of contents, to the next page, or to the previous page.

So, all is good — sort of.  The magazine had a green issue, it was relatively painless to access, and I could read it online — unfortunately, I don’t like reading magazines online.  More on that tomorrow…

Internet Sales Rise and Fall With Catalog Mailings

The DMA (Direct marketing Association) recently released their annual report on the catalog industry.

The report indicated that in 2007, 36% of sales [for the catalog industry] were conducted online. What is shocking is that this statistic is a decrease from 2006, when it stood at 40%. In fact 2007’s percentage was lower than both 2005 and 2004. To find a lower number, we need to go back to 2003, when it was a mere 29%.

What’s the deal? Is there a backlash against online buying?

No, seemingly it was a postage increase! This convincing theory blames the huge postage increase in May of 2007 as the culprit. Many catalogers drastically scaled back their mailings when their postage costs jumped 40%. Although some Internet buyers function strictly online, others are driven online when they receive a catalog or other direct mail piece. Ergo, less mailings equal less orders, and a decrease in sales.

I, too, feel the pain of the catalogers, as I experienced similar increases in postage for my magazines: Connections Magazine‘s postage increased 39% and AnswerStat, 41%. As a result, I began scrutinizing my subscriber list much more closely. Some magazines were pushed to e-publishing, dropping their print versions altogether.

So it should not be at all surprising that the USPS is seeing a drop in mail volume, which caused them to suffer a $1.1 billion loss for the third quarter. As a result, next year’s postage increase is expected to be the maximum legal amount. Experts predict that could mean magazines and catalogs will face a 5 to 6% bump.

Of course that means the affected mailers will scale back more, further lowering mail volume, and necessitating another maximum increase in 2010 — as mailing costs and post office efficacy spiral further out of control.

So, You Found My Website — Which One?

Many people are amazed and impressed that my web address matches my name: PeterDeHaan.com. I’ve had it for almost eight years. When I registered it in 2000, it was not hard to procure a domain name matching one’s given name. (At the time, DeHaan.com was also available, and I vacillated on which one to register.)

However, I also have several other websites:

ConnectionsMagazine.com and AnswerStat.com are for my two magazines, as well as Article Weekly for online articles. These are also my most visited sites.

Most of my other sites relate to the call center industry. Three are locator sites: FindACallCenter.com, FindAnAnsweringService.com, and FindAHealthcareCallCenter.com

Two other sites: StartACallCenter.com and StartAnAnsweringService.com, were both started when I was doing consulting and grew weary of answering the same basic questions over and over.

I also have AuthorPeterDeHaan.com (about writing) and Peter DeHaan Publishing (my business website).

Then there is www.ABibleADay.com, a site to encourage regular Bible reading, with basic information for those not familiar with the Bible. Plus there are six more.

Altogether, they represent 5,000 pages of information and collectively generate about 5 millions page views a year!

On top of all this are 20 more domain names, registered and waiting for me to develop.

Express Mail is Urgent and Should be Delivered Immediately — Unless Fuel is Expensive

Each month the post office sends me two Express Mail deliveries. Each contains a CD of address changes for my two magazines, AnswerStat and Connections Magazine. It is a service that I subscribe to in order to keep my mailing lists as up-to-date as possible.

I really like the service, but dislike Express Mail because I have to sign for the deliveries. If I’m on the phone or out of the office when the mail carrier arrives (I’m a one-person office), then I have to wait until the next day. Plus, signing for the packages always interrupts something more important.

When my deliveries arrived this month, I was out of the office. The carrier left my other mail and a card about my Express Mail. I expected them to be delivered the next day, but they weren’t — nor the day after that, or the rest of the week.

Eventually, the Post Office called to say that if I didn’t pickup my packages, they would be sent back. Before I could ask them to simply deliver them, the postmaster explained that because of high fuel prices, they would only make one delivery attempt.

That’s nonsense — because they deliver mail to me every day. It’s not going to take extra fuel to drop off the Express Mail at the same time. How idiotic — and ironic, given that the package says, “Extremely Urgent — Please Rush to Addressee.”

As postal volume decreases, they become less efficient; they need a sufficient quantity of mail to be cost-effective. (If the number of pieces mailed increases 10%, their costs rise less than 10%; if there’s a 10% decrease, their costs do not go down 10%.)

Given that reality, it’s foolish to give people a reason to seek alternatives, but not delivering Express Mail in order to save fuel as a great reason to do just that.

That “New Shower Curtain” Smell May Indicate Presence of Toxins

Each day I receive a plethora of press releases. While some are exactly the information I seek to share with readers of Connections Magazine and AnswerStat magazine, others are more broadly targeted, and too many are complete mismatches. Consider the numerous email missives I’ve received to save the manatees or promote Michigan Special Olympics. Although both are great causes, they do not comprise the news my readers crave. Even more off course are the many pleas to promote a “hot” indie band or club. Oddly they are always from out of state.

Someday I will share a few of these random headlines, but today I want to zero in on a specific one from yesterday: “Toxic Ties to ‘New Shower Curtain Smell’ Evident.It seems that the Center for Health, Environment & Justice is taking a stand against shower curtains made of PVC. They announced a call-in press conference for this morning.  I’ve never experienced a phone press conference (actually, I’ve never experienced any press conference) so I thought I’d check it out.

These guys came across as rank amateurs. They started late, were unprepared, the technology confused them, the online information was not online during the call, and the audio was so choppy as to be unintelligible. Sadly, I learned nothing about the dangers of PVC shower curtains — only the dangers of bungling a live press conference.

To their credit, they did place a follow-up call to apologize for the audio problems and answer any questions. Figuring that I already wasted enough time on the failed press conference, I declined further information.

Still I wonder if I should be concerned about my shower curtains.

Upside Down Addressing

Although the new postal rates are now in effect, I have yet to learn how much more it will cost to mail my magazines.

Now there is another new postage rule for me to figure out.  It’s called “upside down addressing.”  Essentially, the USPS wants the mailing addresses on magazines to be printed upside down.  That is, if the magazine is turned upside down, the address should read correctly in the upper right corner.  I suppose that is to improve automation speed and aid in accuracy.  It will also look funny.

On my magazines (Connections Magazine and AnswerStat) I put the address on the back cover.  This is in part to keep the front cover unadulterated but also because that is how Connections Magazine was when I bought it.  The last thing I want to do is mess around with the addressing.  If the USPS can’t read the addresses, I fear having thousands of them returned to me “undeliverable as addressed.”  Even worse would be for an entire printing to be rejected at the post office.

Although “upside down addressing” can be done on the back cover as well, I’ve yet to see an example.  It’s safe to say that, be it on the front or on the back, a cover redesign of my magazines will be required.  The good thing is that I have a year before it has to be implemented.

Until then, join me in checking out addresses on mailed magazines and watch everyone switch over to “upside down addressing.”

A Tale of Two ATAs

This weekend I’m headed out to the ATA meeting in Washington.

You may be wondering, “Didn’t you just return from the ATA meeting in Washington?”

Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington.  Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, DC.

I know; I get confused, too.  The first ATA was for AnswerStat magazine; coverage will be in the June/July issue.  The second ATA is for Connections Magazine; coverage of that event will be in the June issue.

This is my second year attending the ATA Washington Summit.  I’m quite excited; it’s a great association, with wonderful leadership, and the members are first-class.  In addition to preparing attendees to meet with their Congressional representatives, there will also be some PAC (Political Action Committee) events and the SRO (Self-Regulatory Organization) will be discussed.

For this trip I was fortunate to book a direct flight from Grand Rapids (about an hour north of were I live); that’s a welcome bonus.  Flying out of Kalamazoo (the closest airport to me) always requires a connection — unless my destination happens to be a hub city!  So, I will gladly drive a bit to enjoy a direct flight.  The only downside — which is minor — is less travel time to spend reading and listening to podcasts.

So, this blog will be idle for a few days, but I am sure I will have lots to share when I return.