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Call Center Articles

Can Self-Regulation Work?

At the ATA (American Teleservices Association) meeting, one of the exciting topics was self-regulation for call centers. If the terms “teleservices” and “call center” are meaningless to you, consider the more common, but less preferred label of “telemarketing.” Yeah, telemarketers —  those folks who call you during dinner time. Although teleservices includes telemarketing calls, it […]