Tag Archives: internet

Email Insanity

email sanity

Several years ago, I ordered an inversion table online. Part of the ordering process was to give them my email address.

Once they had my email address, they did the logical thing and began sending me email messages. One or two of them were offers for complementary health devices and exercise equipment, but most were for inversion tables. 

In case you are wondering what an inversion table is, it is essentially a device that allows you to hang upside down. That might cause you to wonder why anyone would want two.  It sure makes me wonder. Maybe I’m missing something.  Perhaps my enjoyment would be doubled if I had two.  Could it be that other purchasers of inversion tables turn around a buy a second one a couple weeks later? I think not.

Apparently, their marketing department wasn’t thinking either. Why else would they insist on trying to sell me something I had already bought from them?

Likely they reasoned that it costs next to nothing to send an email to me—no matter how nonsensical. After all, I might decide that I need two: one for the basement and a second one for the living room.  Yeah, right!

Because of an ill-conceived email strategy, they have forever lost the opportunity to sell me something else. Click To Tweet

Their logic is shortsighted, however, because it will cost them something—my business. You see, in exasperation for their thoughtless barrage of messages, I opted out.

Now, because of an ill-conceived email strategy, they have forever lost the opportunity to sell me something else.

Do you like this post? Want to read more? Check out Peter’s book, Woodpecker Wars: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Things You Don’t Miss Until They Stop Working

 information superhighway

Years ago, my on-ramp to the Information Superhighway was closed; that is, I lost my Internet connection. It was a painful two days. Although I was fully cognizant of just how much I do online, it was unaware of how fully my life and especially my work has been integrated into and dependent upon the Internet.

The first day was Sunday, so as my day of rest, being Internet-less affected me little. However, Monday was grueling. I quickly realized that without Internet access there was little that I could do—and nothing that I could complete.

It got me thinking how I take things for granted—until I don't have them. Click To Tweet

My backup computer was equipped with a modem so I reverted to dial-up access—once I signed up for an account and reconfigured things. Then I began downloading my messages. Six hours later, the task was finished! I kept the connection up all day, tying up my phone line—but I least able to putt down the shoulder of the Information Superhighway.

It was an arduous day and got me thinking about how I take things for granted—until I don’t have them. As strange as it seems, I think I am more flummoxed when I lose the internet than I am when I lose AC power. (And since we have a well, when we lose power, we also lose water, save what is already in the storage tank.)

Given all this, I’ve made my list of utility reliability, from the most to the least:

  • Natural gas: thankfully, I’ve never had an outage or a problem
  • Landline telephone: problems are rare; it’s therefore interesting that I am in favor of canceling it; see next item
  • Cell Phone: I’ve never had an outage and am almost always in a coverage area
  • Dish television: aside from some initial programming issues, the only outages are brief and weather-related
  • Electricity: there seem to three or four outages a year, usually under a couple of hours in duration
  • Internet Access: there are likely four to six outages a year, generally under 2 hours in duration. Interestingly, this service is provided by the same company that provides my much more dependable landline. I wish the reliability was the same.
  • Cable television: it’s been a while since we had cable TV, but outages of several hours were common.

Wordsmith Peter DeHaan is magazine publisher by day and a writer by night. Visit peterdehaan.com to receive his newsletter, read his blog, or connect on social media.

What if the Internet Were Unplugged

What if the Internet Were Unplugged

Several years ago, there was a time when I lost my Internet connection. Although I had a lot of work to do, I couldn’t think of anything I could accomplish without Internet access. It was about quarter to twelve, so I took an early lunch.

An hour later it still wasn’t working, so I made the dreaded call to my provider. I greatly dislike doing so because they have an attitude that the problem is my fault. It’s the technological world’s version of “guilty until proven innocence.” After enduring numerous automated prompts and punching in an inordinate number of digits, they preformed an automatic test of my line. They pronounced it good and—coincidently or not—my Internet connection started working shortly thereafter. It was a time to give serious thought to how I would conduct business if I were to lose Internet conductivity for a prolonged period of time. Click To Tweet

That prompted a renewed reminder of just how much I depend on the Internet to work.  It was time to give serious thought to how I would conduct business if I were to lose Internet access for a prolonged period of time.

Although it was easy to quickly dismiss such a worry as highly unlikely, I once read a report that a bill pending in the US Senate would give President Obama,  the power to turn off computer networks in the interest of national security. Yep, that’s right.  An Internet off switch in the White House.

The feeling was that in the event of a cyber attack, no Internet would be preferred to a crippled Internet.  I presumed that the course of action would be to shut the whole thing down, stop or counter the threat, and then bring it back up in a controlled and orderly manner.

That all made sense and seemed like a good course of action—until it actually happens and we can’t work.

Do you like this post? Want to read more? Check out Peter’s book, Woodpecker Wars: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Login Fatigue

Do you suffer from “login fatigue?” I know I do. Login fatigue is that overwhelmed feeling produced by having too many computer login names, passwords, and codes to keep track of. (A Google search for “login fatigue” resulted in 75,400,000 entries, more than a hundred times higher then when I last checked. I am sure that number will keep growing.)

It’s not that I’m lazy or trying to make a statement about logging in. The sad reality is that I had way too many logins to keep track of.  As a result, I’ve had to resort to maintaining a list of my various cyberspace logins.

For the most part, I needed every one of them to conduct business. There are a variety of financial websites, secure access for numerous services, a plethora of logins for my diverse Internet presence (email, Websites, blogs, search engines, and so forth), and even a few—a precious few—for personal enjoyment.

Login fatigue is that overwhelmed feeling produced by having too many computer login names, passwords, and codes to keep track of. Click To Tweet

Because of this frustration, I used to regularly close websites that require I login just to peek at their treasure trove of information. I’m not talking about those pay-for, subscription sites—which I steadfastly avoid. I’m referring to those free sites that demand that I setup an account and login with each visit. Nope, it’s not going to happen.

Its been suggested that we need some sort of universal login, one login that will work for multiple sites. That sounded great to me; I needed it. And so when I’ve heard about Last Pass a password manager, generator, and vault, I tried it. This might be the solution we all seek.

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

Is Your Website Working?

There was a local coffee shop that I frequent, which given that I don’t drink coffee seems a bit strange. Even so, it was a great place for meetings and I generally found myself there at least once a week.

If site is still under development you would not prominently advertise it. It would be like publishing a phone number knowing it was not working. Click To Tweet

I noticed a free newspaper there.  Actually, calling it a newspaper was generous; “news sheet” might be more accurate. It was a single 11 x 17 piece of paper, printed on both sides and folded twice. On each side was a center column of random news trivia, with a column of local ads on each side. Presumably, they had not sold all the space, as many ads were repeated on both sides, along with a couple of “your ad here” fillers.

Ever curious, I checked their Website and was treated to a “Website coming soon message.” Assuming the site was down, I called them only to learn that they were still working on it. The owner was not embarrassed by this fact, but was rather nonchalant.  Three weeks later, the site was still “coming soon.”

You would think that if your site was still under development you would not prominently advertise it. That does not send a positive message to potential advertisers. It would be like publishing a phone number knowing it was not working. What right-minded business owner would do such a thing?

Upon further investigation, I found that the content of the “news sheet” is syndicated and distributed to local, exclusive franchises who sell ads and distribute it.

How do I know this? Because the franchiser’s website was working.

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

How Secure Are Those Security Questions?

In general, I appreciate the lengths financial institutions go to in keeping my account—and the information behind it—safe from hackers. These steps include multi-page sign-in procedures, displaying a personal phrase, and requiring that a random security code be entered. Yes, it’s a hassle, but it’s a hassle I endure to reasonably protect my information.

How Secure Are Those Security Questions?

What perplexes me, however, are the security questions—they are either too simple or too hard.

Some security questions are in the category of too easy, such as what high school I went to. This and other basic facts can be reasonably uncovered online.  Similarly would be my favorite food. Anyone who reasonably knows me, would be aware that the answer is pizza. Plus, I am sure that this fact has been mentioned in public, appeared in an article, and written in a blog on more than one occasion.

My mother’s maiden name is another such question that is not all that secret. If I have the choice I skip those security questions, as I question their security.Security questions are either too simple or too hard. Click To Tweet

The other category is the impossibly hard questions. First, are the ones with multiple answers. For example, what street did you grow up on? What was your favorite pet’s name? Or what color was your first car?

For each of these, I have two equally valid answers. I moved while growing up; among scores of pets, two dogs tie as my favorite; and as far as my first car—I had it painted. Should I note the starting color or the ending color?

Other hard questions are those that change over time. Examples include my favorite color, my best teacher, my preferred type of ice cream, my all time favorite movie, or my favorite TV show. Then to compound the whole issue, I need to spell the answer correctly (challenging for my dogs’ names) and remember if I capitalized any of the letters (“School” or “school”) or used abbreviations (such as “W” or “West;” “Ave” or “Avenue”).

However, I think I have a reasonable solution for all this. I will simply make up an answer, random and completely secret, that I will use for every security question.  For example, I might pick “ArgyleSocks45” as my answer.  Then:

Q: What’s your favorite food?  A: ArgyleSocks45
Q: What color was your first car?  A: ArgyleSocks45
Q: On what street did you grow up?   A: ArgyleSocks45
Q: Is your security question really secure?   A: ArgyleSocks45

By the way, ArgyleSocks45 is not the right answer to my security question.

However, some places won’t let you give the same answer to multiple security questions. I’m still working on a solution to that problem.

Do you like this post? Want to read more? Check out Peter’s book, Woodpecker Wars: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Responding to Email

My website FindaCallCenter.com features a directory of call centers. All the information listed has all been submitted by the businesses themselves.To ensure the information is current and accurate, I periodically email each call center, asking them to review and confirm their information.Responding to Email

The lack of response—and the slowness of response—to my recent verification effort was appalling. Only 25 percent responded to my first email message, while 11 percent of the addresses generated a failure notice. The majority of those responding did so the first day, but many trickled in over the next week.

For the second email message to the remaining non-responders, 13 percent replied, but only one third did so within one day, with the rest taking up to five days. For the third and final email only 5 percent responded.

Altogether, only 37 percent responded at all; 13 percent had non-working email addresses; 50 percent apparently received but did not bother to reply to any of the three messages. Furthermore, of the minority who responded, only about half did so on the same business day.Few consumers will be patient that long. Stand out and strive to respond within an hour—and the sooner the better. Click To Tweet

We live in a world that expects a response and wants it immediately. The above dismal results—which are likely applicable to all industries—suggests that merely responding to email on the same business day would make your organization stand out.

How sad. Few consumers will be patient that long. Stand out even more, and strive to respond within an hour—and the sooner the better.

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

Euphemisms for Broken

I subscribe to an online computer file backup service. It is easy to use and does its work automatically with little assistance from me. This is how all backups should function—automatically and without human involvement.Euphemisms for Broken

However, there was a time that it warned me that it hadn’t backed up any files for more that 24 hours.  I did what I could to do a manual backup, but without success. After an hour of futile effort, I decided that the problem was on the provider ends. Unfortunately, by that time their tech support call center had closed for the day. So, I used the email support optionand waited.

The next day, things were no different, so I called. Once I finally was able to talk to someone, he quickly informed me that the server handling my backups was “unavailable because of extended maintenance.” The maintenance was expected to be complete by mid-afternoon. Why couldn't they just be honest and tell me it's down and being worked on? Click To Tweet

Why couldn’t they just be honest and tell me it’s “down and being worked on?”

I also wonder why they didn’t put that useful information on the call center recording that kept repeating every 20 seconds. Why did they instead say that tech support was “busy due to a high number of new subscribers?”

Additionally, the application’s interface allows them to send me messages, so why didn’t they simply use it to notify me it was down? After all, they did use it to communicate the “busy due to a high number of new subscribers” message and suggest I use email.

The backup was again backing up my filesjust as they promised. As for the “extended maintenance,” it took about 44 hours.

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

Websites I Can’t Live Without

Please forgive the hyperbole in the title “Websites I Can’t Live Without.” The truth is, yes, I can live without them. However, I use them so frequently that not having them at my disposal would create a void.Websites I can't live without.

Google: I use Google for all my Internet searches and online research. I launch it from my toolbar in Firefox, which takes me to Google for the search results. I can quickly zero in on the exact information I need and only seldom get distracted.

TheFreeDictionary: For online dictionaries, this is my favorite. If I’m writing anything, there’s a good chance that I have this site open. It allows me to quickly verify the correct usage of a word, as well as point to synonyms. (Random trivia question that was recently posed to me: “What is a synonym for euphemism?”)

IMDB: For all my movie, television, and actor information, I immediately go to imdb (“Internet Movie DataBase”). I tend to spend too much time there: I suppose that it is my guilty pleasure—no, wait that might be…

BibleGateway: This is a great site to read or study the Bible. Search by verse, key words, or topic. Plus it has lots of related tools and resources. It also has more Bible translations than I knew existed.

The Weather Channel: Yes, I’m fixated on the weather and weather.com is my go-to source. Though lately, I’m more inclined to use their app.

Amazon: As a writer, it seems I’m often looking up books and checking authors. Though I’m not there every day, it’s close.

Social Media: I’m often on Twitter, FaceBook, LinkedIn, and GoodReads. What are the websites you can't live without? Click To Tweet

I use these sites most every day that I’m online—which happens to be almost every day.  I suppose that I could live without them—but why try?

Wordsmith Peter DeHaan is a magazine publisher by day and a writer by night.

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What If There Was No Mail?

On Monday this week (in the United States) we had no mail delivery because of Veterans’ Day.

To miss mail for one day is not a problem, but what if this occurred on a regular basis? What if Saturday delivery was omitted or we only received mail three days a week? (These ideas are considerations to help the USPS — United States Postal Service — save money.)

I could deal with that, too.

But what if all deliveries stopped? Looking at what I receive via US mail, what would be the contingency plan?

  • Magazines: I like my magazines but would not start reading them online (at least not how it works today). I guess I’d go without — and that would give me more time for other activities. (Of course this would be a problem for those in the magazine business.)
  • Bills: More and more companies send invoices and statements via email. This allows me to move one step closer to paperless bill paying.
  • Checks: My business receives some checks via mail. But payment could be made by credit card or electronic funds transfer instead.
  • Formal communication: Invitations and thank you notes, as well as cards are typically mailed. If need be, they could go online as well.
  • Shipments: Although the USPS is sometimes the least expensive option, it’s far from the only one.
  • Ads and junk mail: I could do without this category of mail, but I supposed they’d go online too and start spamming me.

The USPS isn’t likely to stop all mail delivery anytime soon, but if they did, we could get by.