Categories
Musings

Please Turn Off All Electronic Devices

I have owned and enjoyed an iPod Nano for many years. Though I don’t use it much for music, it is a regular source for listening to podcasts and lectures. Almost from the start, however, I’ve encountered intermittent difficulty in turning it off. There are some tricks to accomplish this posted online, but they only […]

Categories
Musings

Waiting for Sand

I understand the phrase “pounding sand” to be a reference to a futile activity, but “waiting for sand” was a new one to me. This week, while awaiting takeoff of a small commuter plane, we endured a lengthy and unexpected delay.  Finally the explanation was given. The plane was “unbalanced” and we were light in […]

Categories
Writing and more

I’m Back!

A few months ago, in my post “The Work of Publishing Periodicals” I explained why I hadn’t blogged for awhile — for 21 days to be exact. (Prior to that, the dubious record was 14 days — see “The AWOL Blogger is Back .”) In my entry, I blamed my absence from the blogosphere on […]

Categories
Musings

Credit Cards Supplant Cash

There was a time when I traveled quite a bit.  Nowadays, it is infrequent.  As such when I do travel, I am always treated to something new, to a different way of doing things. On my last flight, instead of the usual admonition of providing correct change for our various in-flight purchases, the new rule […]

Categories
Musings

The Joys of Traveling

You may think that I was AWOL last week, having not posted anything since October 3. Actually, I have been extremely busy. At the beginning of last week, I was at the ATA (American Teleservices Association) convention in New Orleans. It was a great convention, but the preparation for the trip, the travel, and the […]

Categories
Musings

Travel Trivia and Other Tidbits

I’m back from my trip to the ATA (American Teleservices Association) convention.  The convention was great; if I could just get there without needing to travel.  Here are some random thoughts and musings from the past three days: Two of my four flights were late; fortunately, they weren’t at critical points in my itinerary.  Still, […]

Categories
Call Center Articles

A Trip to the ATA Convention

Tomorrow afternoon, I’m heading off to the ATA (American Teleservices Association Meeting) in San Antonio, Texas.  It should be a great meeting and I’m excited about it (all except for the traveling part). I won’t likely be blogging while I’m gone, but do plan to submit some convention reports on the Connections Magazine newsfeed, so […]

Categories
Writing and Publishing

Travel Tidbits

I have returned from a phenomenal conference.  ATA knows how to put on a first-class event.  I was able to hear several great speakers (CNN’s Paul Begala, for one — he gave some cogent and compelling insight into the US Presidential race).  I saw old friends and made new ones.  I recorded three podcasts — […]

Categories
Healthcare Call Centers

A Tale of Two ATAs

This weekend I’m headed out to the ATA meeting in Washington. You may be wondering, “Didn’t you just return from the ATA meeting in Washington?” Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington.  Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, […]

Categories
Healthcare Call Centers

I’m Back!

I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating […]